We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at support@auranations.com.

If your return is accepted, we will provide you with a return shipping label along with detailed instructions on how and where to send your package. Please note that items sent back to us without prior authorization will not be accepted.

For any questions regarding returns, you can always reach us at support@auranations.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or if you receive the wrong product. We will evaluate the issue right away and work to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants).

• Custom products (such as special orders or personalized items).

• Personal care goods (such as beauty products).

• Hazardous materials, flammable liquids, or gases.

Additionally, we cannot accept returns on sale items or gift cards. Please reach out if you have questions or concerns regarding a specific item.

Exchanges

The most efficient way to ensure you get the item you want is to return the original item. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return to let you know if the refund has been approved. If approved, you will be automatically refunded via your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund to your account.